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D-Tools Customer Care Portal Now Available
Customer Care Portal allows customers to create and manage issues without having to call customer support CONCORD, CA — MARCH 25, 2008— D-Tools, Inc., the worldwide leader in system integration software, today announced that the D-Tools Customer Care Portal is now available to users of D-Tools’ award-winning System Integrator software. The D-Tools Customer Care Portal is convenient in that it allows current users to easily create and track technical support cases, check license keys, and leave comments, all without having to call D-Tools Customer Support. They will also have immediate access to help videos, the D-Tools knowledge base and the D-Tools forum. Users will also benefit from a new feature that will allow them to type in an error message received from the software and a get an immediate response from the system. “The Customer Care Portal will further streamline our customers’ interaction with customer support,” said Adam Stone, President, of D-Tools. “By providing 24/7 online access and making it easier for our customers to interact with our Support team, our customers will be able to find an answer to their issue without having to pick up the phone.” For customers interested in signing up for the D-Tools Customer Care Portal or for more information, please email
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for access. D-Tools System Integrator software enables systems integrators and custom installation professionals to create detailed projects managed with automated proposals, scheduling, pick lists, purchase orders, drawings and additional documents that streamline the integrated installation of audio and video products. By using a single, shared project file, system integrators and custom installers can download free product information from D-Tools’ comprehensive database of tens of thousands of products and their accessories, giving them the distinct advantage of designing systems using the most current product information, while saving hours of product research time. About D-Tools, Inc.
D-Tools, founded in 1998 and based in Concord, California, is a worldwide leader in accessible, highly accurate system design and documentation software. The company’s flagship product, System Integrator™ (SI), is a total design solution that utilizes Autodesk® AutoCAD and Microsoft® Visio for comprehensive system design, documentation and project management. D-Tools SI allows commercial integrators to streamline their business processes to increase overall revenues while reducing the time and costs associated with the installation and integration of low-voltage systems. Over 2,000 leading companies use D-Tools software to reduce time and costs and streamline the system integration process. D-Tools is the recipient of the Consumer Electronics Association’s Mark of Excellence Award (2004, 2005, 2006), National Systems Contractors Association and Sound and Video Contractor’s Innovations in Technology for Business Productivity Award (2004, 2005) and CE Pro’s High Impact Award for Design Software. For more information, contact D-Tools at (866) 386-6571, e-mail at
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or visit D-Tools online at www.d-tools.com. ###
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