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T&T Communications Increases Revenue and Customer Satisfaction Utilizing D-Tools System Integrator™ Software
The company is also creating client proposals in less time at a higher professional level LONDON, UK – JUNE 24, 2008 — D-Tools, Inc., the worldwide leader in system integration software, today announced that T&T Communications is increasing revenue and improving operational efficiencies through the use of D-Tools’ award-winning System Integrator software. Based out of Essex, England, T&T Communications Ltd. is a full service system integration company with an extensive portfolio of services and products. Their exceptional experience of the design and installation process provides their clients with a luxury custom-made system. T&T designs and installs control and automation solutions ranging from single room home entertainment systems to fully integrated whole residence technological masterpieces. T&T Communications began looking at software solutions in order to improve and streamline their business processes, and increase business efficiency. They were seeking a solution that would simplify the project process from initial launch to completion, and D-Tools was the right fit for their company. "D-Tools assists us with all aspects of the job from winning the bid to finishing the project," said Daniel Tumata, Design Manager for T&T Communications. "It gives our installers a great deal of information and without AutoCAD skills, they are able to easily create very professional proposals which is immensely important to win the job. They can easily create schematics and elevation drawings as well, which is important to carry out the job." T&T Communications also benefits from utilizing the software in that they are now able to provide their customers with a tangible design with a project quote so they know exactly what to expect upon completion. "Our customers are always in the loop about what stage their project is in and what products are being installed. There are never any surprises and this type of customer service is what makes us stand apart from our competitors," said Tumata. In addition, T&T has experienced a positive impact on revenue as well. They are able to develop and maintain proposals and avoid reinventing the wheel every project. All project items are tracked efficiently, labor is not underestimated and the documentation is very professional. All of which contributes to the positive revenue impact and success of this thriving company. "Customer service is the backbone of our industry and D-Tools has provided us with the essential tools to capitalize on that facet. We provide our clients with the proper documentation, professionalism, work ethic and technology and as a result our customer satisfaction has increased untold times", said Tumata. About T&T Communications
T&T Communications is a company with a passion for providing the highest quality service to their clients, whether they are a large financial institution seeking a dedicated video conferencing facility or a private customer looking for the very best in audio visual home entertainment and home automation systems. T&T’s broad portfolio of services and products allow for design solutions which are tailor made to blend in with the environment and enhance the user’s experience with the intelligent use of technology. T&T Communications is a certified member of CEDIA, the Custom Electronic Design and Installation Association, a global trade association of companies that specialize in planning and installing electronic systems for the home. T&T designs and installs control and automation solutions ranging from single room home entertainment systems to fully integrated whole residence technological masterpieces. They work with architects and consultants throughout the UK and Europe to deliver the finest solutions and services. For more information, call 0870 609 3686, email
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, or visit www.tandt-communications.com. About D-Tools, Inc.
D-Tools, founded in 1998 and based in Concord, California, is a worldwide leader in accessible, highly accurate system design and documentation software. The company’s flagship product, System Integrator™ (SI), is a total design solution that utilizes Autodesk® AutoCAD and Microsoft® Visio for comprehensive system design, documentation and project management. D-Tools SI allows commercial integrators to streamline their business processes to increase overall revenues while reducing the time and costs associated with the installation and integration of low-voltage systems. Over 2,000 leading companies use D-Tools software to reduce time and costs and streamline the system integration process. D-Tools is the recipient of the Consumer Electronics Association’s Mark of Excellence Award (2004, 2005, 2006), National Systems Contractors Association and Sound and Video Contractor’s Innovations in Technology for Business Productivity Award (2004, 2005) and CE Pro’s High Impact Award for Design Software. For more information, contact D-Tools at (866) 386-6571, e-mail at
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or visit D-Tools online at www.d-tools.com. ###
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