D-Tools

D-Tools' goal is to always provide the highest quality support for its users. To further our commitment and to offer an exceptional level of support, D-Tools offers extended support plans that have a range of features to give our customers options to best fit their needs and budget.

Initial Support
For the first 45 days from shipment, each user has full access to the Gold Support plan. If purchased, formal Gold Support will begin after this initial period expires.

Bronze Support (Free to all users)
Response Time: A technical support representative will respond to all support cases within two business days.
Case Limit: 1 case per month for each registered seat of software.
Support Access: E-Mail and web access as well as the user forum.
Price: Included in the price of software.

Gold Support
Response Time: Priority response. Initial contact within one business day.
Case Limit: Unlimited
Support Access: E-Mail, web and telephone support. E-Mail and web cases are sent through a priority channel for Gold Support clients. A technical support representative may also work with your computer via an online meeting to correct an issue.

Weekly Gold Support "How to" Webinars: Our Gold Support "How-to" Webinar series will cover the basics of working with SI5. The goal for these sessions is to get you up and running on the three basics of using SI5: Sell the Job, Design the Job, and Manage the Job.

All sessions are approximately 60 minutes in length each. Offered exclusively to our Gold Support customers, this Webinar series is ideal for New users as well as experienced users who may be looking to expand the use of SI5 throughout their business.Click here for more information and our current schedule of topics.

Gold Support Price: 12% of the retail value of the software for a one year plan. Gold support is included as part of the Software Assurance plan. 

To register for Gold Support call: (866) 386-6571 - Option 1

Per Incident Support
D-Tools will help any client without an extended support plan on a case by case basis. (This includes Value Edition clients and clients on an older version of the software.) A per incident fee of $40 will be assessed for each claim. (For phone support only, email and forum support is available via our Bronze support at no charge.)

Extended Support Plan Feature Chart