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D-Tools' Gold Support Plan gives you the most options and best access to the D-Tools Technical Support team. D-Tools Gold Support (free for 45 days after purchase) offers unlimited support for users via the web or by telephone. The quickest way to get a turnaround on a project is to create a case by clicking on one of the links below. All web or phone based questions under the Gold plan are guaranteed a response within one business day. To purchase D-Tools Gold Support call: (866) 386-6571 - Option 2
Response Time: Priority response. Initial contact within one business day.
Case Limit: Unlimited
Support Access: E-Mail, web and telephone support. E-Mail and web cases are sent through a priority channel for Gold Support clients. A technical support representative may also work with your computer via an online meeting to correct an issue.
Weekly Gold Support "How to" Webinars: Our Gold Support "How-to" Webinar series will cover the basics of working with SI5. The goal for these sessions is to get you up and running on the three basics of using SI5: Sell the Job, Design the Job, and Manage the Job. All sessions are approximately 60 minutes in length each. Offered exclusively to our Gold Support customers, this Webinar series is ideal for New users as well as experienced users who may be looking to expand the use of SI5 throughout their business.Click here for more information and our current schedule of topics.
Gold Support Price: 12% of the retail value of the software for a one year plan. Gold support is included as part of the Software Assurance plan.
To purchase D-Tools Gold Support call: (866) 386-6571 - Option 2
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