Open a Support Ticket

Open a Support Ticket

Contacting Support:

D-Tools Support hours of operation: Mon-Fri 6am-5pm PST

Live Chat

If you have a support question, you may access our Live Chat feature to speak directly with a Technical Support Representative.  Live Chat is available from 9am - 6pm EST.

D-Tools User Forum

D-Tools hosts a user's forum that contains a valuable wealth of information. Many questions can be answered in minutes by the postings that are on the forum. If you do not see the answer to your question there, please use the appropriate section below to contact D-Tools Technical Support. Click here to visit the D-Tools User Forum.

D-Tools WikiBlog

This technical resource features knowledgebase articles, tips and tricks and is completely searchable across the D-Tools website, blog, and WikiBlog. You will be able to find many answers to technical questions and best practices here. Click here to visit the D-Tools Support WikiBlog.

D-Tools Gold Support Clients

D-Tools Gold Support (free for 45 days after purchase) offers technical support for users via the web or by telephone. Support can be contacted by submitting a case via our "Submit an Issue" form on the web. All web or phone based questions under the Gold plan are guaranteed a response within one business day.

Gold Support customers also receive weekly trainings via our Gold Support "How to" Webinar series. Learn more about D-Tools Gold Support Webinars.

D-Tools Bronze Support Clients

All D-Tools users receive Bronze Support free of charge. You are allowed one case, per seat of software, a month free of charge. (Each case after is billed at $95 ea.) Visit this page to contact support.