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The D-Tools Customer Service team is dedicated to providing our customers with best-in-class support for technical issues, installation and configuration questions, database management and other D-Tools SI5.5 related issues. In addition to our online chat, the D-Tools Technical Support team is available Monday - Friday 8:00 am to 8:00 pm eastern time.

For fastest service please use our Submit an Issue form. If you are a Gold Support customer you can also call us at 1-866-386-6571 x 2 and leave a detailed message including your Case Number. Our live online chat is available from 6:00 am - 3:00 pm Eastern Monday through Friday.

"He was very fast to respond and quite helpful.  This new chat feature is the best.  I would use it again anytime.  Michael was particularly proficient with his knowledge of d-tools"

- Live Chat comment

 "My question was answered promptly and the offered solution worked great."

- Live chat comment

"Quick, efficient, solved the problem.  I really like this online support"
 
- MikeB from live chat

"Quick on the initial response, problem fixed"
 
- SteveM from live chat

"I got up and running within 10 min of my Online Support session"

-  RandyB from live chat

"Tech was quick to provide solution."

- BillW from live chat

"Great help.  Answered my question quickly and patiently."

- GregD from live chat

"It took less then a minute to get an answer. It was extremely quick and accurate."

- Guillermo from live chat

"Bob solved the problem in a couple of minutes! thanks"

- DavidR from live chat

"Bob was the best.  I can't express how great my support was!!! Thanks"

-  BradyE from live chat

"They were very quick to help and right on with their assistance."

- Comment from Live Chat

"Barry was very helpful and was able to resolve my issue in a timely fashion as well as explain to me how the system got in the state it was.  This was very valuable to me because I can not keep it from happening in the future"

-Comment from Live Chat

"He was very helpful, took care of everything for me!"

"Barry is great.  Thanks a bunch Barry. He saved me from losing months of work"

- Comment from Live Chat

"Always prompt and courteous. Knowledgeable staff."

- Comment from Live Chat.

"Excellent Support!"

- Comment from Live Chat.

"Great Support keep up the good work"

- Comment from Live Chat.

"Fixed Problem and it took less than 3 minutes."

- Comment from Live Chat.

"This new online is fast fast! I like.

- Comment from Live Chat

"Solved my problem in less than a minute!"

- Comment from Live Chat

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