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Customer Success Story: New D-Tools Cloud Features Give Integrator 'Goosebumps'

Written by D-Tools Team | Sep 25, 2025 3:12:28 PM

For more than 45 years, Sonic Fidelity has been a trusted name in luxury and ultra-luxury residential AV integration in the Los Angeles area. Under the leadership of Chief Operating Officer Cody Kline, the company thrives on customer relationships, viewing the industry as a collaborative community rather than a competitive battleground.

“We believe the relationship with the customer is the key to everything we do,” Kline says. “And as an industry, we all get better when we work together.”

“I used to spend hours piecing together product data and building proposals by hand. Now, it’s fast, easy, and fun." -- Cody Kline, COO, Sonic Fidelity

That same philosophy extends to technology partnerships, and for the past five years, Sonic Fidelity has relied on D-Tools Cloud to streamline its operations. For Kline, proposal creation has gone from dreaded task to enjoyable process.

“I used to spend hours piecing together product data and building proposals by hand. Now, it’s fast, easy, and fun,” he explains. “I actually look forward to sitting down after a walkthrough because I know I can deliver a beautiful, professional proposal quickly.”

New Interconnects Feature is a 'Game-Changer'

The latest D-Tools Cloud enhancements have taken Kline’s enthusiasm to a new level… literally giving him goosebumps. After seeing a demo of the new Interconnects feature at CEDIA Expo 2025, he was blown away by the potential to unify proposal creation, line drawings, and project documentation.

“This is what I’ve needed,” Kline says. “The backend process of pulling information from multiple platforms was still tedious. Now I can generate what our customers want — drawings, documentation, and more — without all the manual work. And the ability to hand this off seamlessly to my technicians through the upcoming app is a game-changer.”

The impact on Sonic Fidelity’s business has been profound. According to Kline, close rates have “exponentially increased” thanks to the professional polish and consistency D-Tools Cloud brings to every proposal.

“As a small independent company, we don’t have the time to build these beautiful deliverables manually,” he notes. “D-Tools Cloud allows us to present something that reflects our values and excites the client. It’s made the process enjoyable again, and that passion shows in the results.”

For Kline and Sonic Fidelity, D-Tools Cloud is more than just software, it’s a partner helping them elevate their business, delight their clients, and rediscover the joy of designing world-class systems.