D-Tools Support
D-Tools Support is built to keep you productive and your projects moving forward, whether you need a quick how-to answer or guidance through a more complex challenge. Our support program combines responsive, expert assistance with robust self-service resources, so you can get the help you need, exactly when you need it.
How to Reach Us
Support is available via Chat, Email, and Ticket submission. Phone support is offered as a call-back service for customers enrolled in our Gold Support Program.
Support Hours
Monday through Friday, 2:00 AM – 8:00 PM EST
Observed Holidays
Support is unavailable on these days.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
What to Expect
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For the fastest assistance, we recommend using Live Chat (available for SI here and in the D-Tools Cloud app).
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Gold Support customers receive priority service, with responses typically within a few hours and always within 1 business day.
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We support the current version of D-Tools SI and up to three previous versions.
Please Note:
The Support Desk does not provide direct customization of reports or AutoCAD/Visio shapes and blocks. However, our team will gather your requirements and coordinate with Professional Services to ensure your request is properly scoped and addressed.