D-Tools’ Professional Services Group (PSG) offers hands-on consultation, training,
and implementation support to help you make the most of your D-Tools software investment.
D-Tools Service packages provide outstanding value and are a convenient way to purchase a range of services geared to meet your specific needs.
The Self-Starter Package is for customers who may have previous System Integrator (SI) experience or budgetary constraints that prevent them from obtaining full and proper product training. The goal of this package is to ensure that a user receives the basic support required to get started with D-Tools. The Self-Starter package covers software set-up and configuration, familiarization with D-Tools support and training resources, as well as live online training geared toward building a catalog and creating projects. Includes a one-year subscription to the D-Tools eLearning platform.
Description
• Personal online training (4 hours)
• 1-year subscription to eLearning
The Performance Package provides implementation support and training sufficient to yield tangible results in a short period of time. This baseline package covers the key areas of software implementation as well as personalized training. The Performance Package is ideal for companies with a limited number of users who plan to take advantage of multiple, but not all, modules of System Integrator. The Performance Package offers 16 hours of consulting time that can be used for setup and configuration, catalog organization, personal online training, and custom report development. Includes a one-year subscription to the D-Tools eLearning platform.
Description
• Assistance with setup, configuration, and catalog creation
• Personalized online training
• Custom report development
• 1-year subscription to eLearning
The Online Pro Package is designed for customers with multiple users that plan to utilize the full feature set of System Integrator. The Pro Package allocates 36 hours for personalized online training, custom report development, assistance with catalog creation (up to 1500 items)**, and advanced coaching on best practices within specific areas of the solution. Includes a one-year subscription to the D-Tools eLearning platform.
Description
• Assistance with setup, configuration, and catalog creation** • Personalized online training • Custom report development • Advanced coaching on best practices • 1-year subscription to eLearning
** Items for catalog creation based on customer’s price lists or data exported from legacy systems and matched against products that currently exist in D-Tools Data Library.
The On-site Pro Package is designed for companies that desire a more hands-on approach. The On-site Pro Package features a 2-Day on-site training* plus an additional 20 hours allocated for personalized online training, custom report development, assistance with catalog creation (up to 1500 items)**, and advanced coaching on best practices. Includes a one-year subscription to the D-Tools eLearning platform.
Description
• 2 days of on-site training* (travel expenses billed separately) • Assistance with setup, configuration, and catalog creation • Personalized online training • Custom report development • Advanced coaching on best practices • 1-year subscription to eLearning
*The On-site Pro Package does not include required travel expenses for airfare, car rental, hotel, and per diem. Actual travel expenses with receipts will be billed up to $1,500 with confirmed on-site dates. Any travel expenses exceeding $1,500 will require approval in writing prior to booking.
** Items for catalog creation based on customer’s price lists or data exported from legacy systems and matched against products that currently exist in D-Tools Data Library.
The Premier Package is designed for companies with multiple users that plan to utilize the full feature set of System Integrator. This package features up to 5 days of on-site training* plus ample additional hours allocated for personalized online training, custom report development, assistance with catalog creation (up to 3,500 items)**, and advanced coaching on best practices. Includes a one-year subscription to the D-Tools eLearning platform.
Description
Premier Package• Up to 5 days of on-site training* (travel expenses billed separately) • Assistance with control panel set-up and catalog creation (up to 3,500 items)** • Personalized online training • Personalized report and template customization • Advanced coaching on best practices • 1-year subscription to eLearning
*The Premier Package does not include required travel expenses for airfare, car rental, hotel, and per diem. Actual travel expenses with receipts will be billed up to $1,500 per on-site visit with confirmed on-site dates. Any travel expenses exceeding $1,500 per visit will require approval in writing prior to booking.
** Items for catalog creation based on customer’s price lists or data exported from legacy systems and matched against products that currently exist in D-Tools Data Library.
The Turnkey Package is designed for companies that prefer to have D-Tools’ Professional Services Consultants proactively manage the entire implementation process. This approach yields the quickest return on investment of any implementation and training package. A custom implementation plan will be created with a mix of onsite training*, personalized online training, report customization and full setup and configuration. This comprehensive package includes all aspects of a successful implementation for your business.
Description
• Setup and configuration
• Initial catalog creation (up to 5,000 items)**
• Hand-on on-site training* (travel expenses billed separately)
• Personalized report and template customization
• Advanced coaching on best practices
• Personalized online training
• 1-year subscription to eLearning
*The Concierge Package does not include required travel expenses for airfare, car rental, hotel, and per diem. Actual travel expenses with receipts will be billed up to $1,500 per on-site visit with confirmed on-site dates. Any travel expenses exceeding $1,500 per visit will require approval in writing prior to booking.
** Items for catalog creation based on customer’s price lists or data exported from legacy systems and matched against products that currently exist in D-Tools Data Library.
D-Tools PSG offers Custom Report development to assist customers with the creation or modification of reports that are tailored to meet their specific needs. A D-Tools Professional Services consultant will determine the report requirements, then estimate the time required to develop the report. Custom Report development is priced at $150.00 per hour. Customers interested in Custom Report development should contact sales for a scope assessment and estimate.
D-Tools PSG will work with customers to develop a strategy and implementation plan for the integration of third-party software into the System Integrator platform. A D-Tools Professional Services consultant will work with the customer to develop the scope and determine the key points of integration. Based on that results of the discovery process, an estimate and plan will be developed. Pricing is based on time and level of development needed. Customers interested in Third Party software integration should contact sales for a scope assessment and estimate.
